Brief Description
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The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/ or teams. The course further looks at methods of inspiring others to always deliver consistently and with high-quality service excellence always top of mind.
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Learning Outcomes
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After successfully completing this course, you will be able to
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Course Content
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Day 1
Introduction
Understanding customer expectations
Day 2
Understanding customer perceptions
Improving service delivery
Day 3
Dealing with difficult customer situations
Communicating with customers
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Entry Requirements
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Prospective delegates should at least have a National Senior Certificate (Grade 12).
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Course Number: |
P001638 |
Catalogue and Category: |
Marketing, Communication and Languages |
Who Should attend: |
This course is ideal for anyone who would like to develop their customer service skills, knowledge and ability. It is ideal for all staff, sales people, managers, and supervisors in an organisation. |
Delivery Mode: |
Contact Sessions |
Contact Days: |
3 |