Brief Description
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The value (quality, lead time, due date performance, variety, consistency, after sales service) that customers experience when buying a product or service is primarily created within and the primary responsibility of the operations function. Improving on these value proposition components lead to an improved selling price and building the company’s brand. It is therefore of the utmost importance to ensure that the operations function is correctly aligned with the target market segments to ensure that the promises can be delivered on. This course will focus on how the operations function can become the strategic competitive edge for the business. It is based on systems principles which are universally applicable to manufacturing and service companies, irrespective of size or industry classification. Both a strategic and day-to-day approach will be followed.
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Learning Outcomes
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At the end of this course participants will be able to:
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Course Content
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Entry Requirements
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Prospective delegates should have a three-year qualification and/or work experience
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Course Number: |
P007778 |
Catalogue and Category: |
Engineering and Technology Management |
Who Should attend: |
This course is designed to add value to practitioners and managers who are responsible for operations and business results. This course addresses operations management from a holistic and system thinking perspective thereby making the course attractive to participants from diverse backgrounds and industries. More specifically, the following participants can benefit from this course:
• Aspiring managers with an interest in managing operations and the business well
• Mid- to senior level managers specifically responsible for the operation function • Professionals who need to understand the system dynamic characteristics of operations and its impact on business results • CEO’s and MD’s requiring a better understanding of operations and how it contributes to business success |
Delivery Mode: |
Online |
Contact Days: |
0 |