Total Quality Management
Total Quality Management - Virtual
22 Jun 2022
R 9604.00

Brief Description
The short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace in line with the total quality management philosophy. In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement total quality management are becoming indispensable assets to any organisation.
Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a organisations operations.
Learning Outcomes
After successfully completing the course, you will be able to:
  • appreciate the basics of TQM
  • understand the essentials of customer satisfaction
  • create successful systems for employee involvement
  • develop strategies for continuous process improvement
  • apply the five-phase approach of TQM implementation, and
  • utilise basic tools for quality improvement.
Course Content
  • Fundamentals of TQM
  • Leadership and TQM
  • Customer satisfaction
  • Employee involvement
  • Continuous process improvement
  • Basic TQM tools
  • Benchmarking and the TQM implementation model
  • Overview of the ISO 9000/9001
Entry Requirements
Prospective delegates should at least have a National Senior Certificate (Grade 12) or equivalent qualification.
Course Number:
Catalogue and Category:
General Management and Leadership Development
Who Should attend:
This course is ideal for you if you are employed as a supervisor or manager, or if you have general interest in quality improvement.
Delivery Mode:
Contact Sessions, Online
Contact Days:
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